Our goal is to design and manufacturer beautiful, high quality products that you’ll enjoy for years to come. Unfortunately, from time to time, an individual item may not meet the standard of quality we expect. If you have any issues with one of our products, please reference the guidelines below regarding our return policy and how to resolve the issue. If you cannot find what you need here, please reach out directly to our customer care team at email@example.com or call us at +31(0) 6 26308056. A team member will help resolve any questions or concerns you may have.
Do you have a warranty on your products?
All of our products are backed by a 1-year limited warranty. If you experience any quality issues (outside of normal wear and tear) related to the manufacturing of your product within this period, please email firstname.lastname@example.org with a picture of the defective item along with a short description of the problem. We will work quickly to resolve the situation for you.
Can I get a full refund for defective items?
If you reach out to us within 30 days of purchase, we will process a full refund or exchange for you. After 30 days, all items are only eligible to be exchanged for store credit.
What do I do if items are wrong, missing, or damaged?
If you received the wrong item, are missing an item, received a damaged item, etc., please contact us within 14 business days so we can quickly correct your order and issue a credit or replacement. You can call us at +31(0) 6 26308056 or email us at email@example.com
Can I return my purchase for any reason?
If you simply are not happy with your purchase and would like to get something else, please contact us to return the item within 14 business days. You may exchange for the same value of the item or receive a full refund (minus cost of return shipping).
Is the shipping charge on my order refundable?
The original shipping on an order is non-refundable
Am I responsible for return shipping charges?
No, return shipping charges are free of charge.
How long does it take to receive my refund?
Please allow 1-2 weeks from the day you ship for your return to be processed and funds to be credited back to your bank account. If you do not see the refund posted within that time, please reach out to us at firstname.lastname@example.org
Can I return sale items?
Due to the special pricing and limited quantities available, there are NO returns or exchanges on sale items.
How do I request/process a return for an item purchased on littleunicorn.com?
- Email email@example.com with your order number, contact name and list which items you are returning.
- We accept returns (excluding gift cards) in new, unused condition with tags and original packaging within 30 days of delivery.
- The original shipping on an order is non-refundable and we do not offer free-shipping on returns.
- Once the return is received it may take up to 1-3 weeks for the refund to process on our end. If your refund has not posted in your account please contact your bank.
Who is responsible for shipping charges if an item is returned as “undeliverable”?
Little Unicorn is not responsible for return shipping costs associated with packages deemed as Undeliverable. A shipment is considered Undeliverable if it is returned due to an incomplete address, an undeliverable address, the package was refused at delivery, or the package was marked as “Return to Sender”.
How can I return an item that was received as a gift?
If you received your item as a gift you may return it according to our policies listed above. Please share the order number and the name of purchaser so that we can more quickly process your return.
Can I return a product directly to Little Unicorn if I purchased it through a third-party retailer?
If your purchase was through a third-party retailer, please submit your return through that retailer. We cannot accept returns of products that were originally purchased through third-party retailers.
Can I cancel my order?
Cancellation requests are not guaranteed. We process and ship fast, typically within the same business day during business hours. Your order will begin to process once you receive your order confirmation by email.
If you would still like to cancel and your order has shipped, please refer to our return policy listed above. You are responsible for all return shipping costs.